In the unlikely event you are not satisfied with your brownie order please contact us immediately and return your order with in 3 working days so we can understand the issue. If there is a a physical issue with your product or received the wrong product we will require photo evidence of the product you received. We will offer a either a refund on the issued item or send an alternative if the products are damaged and no longer edible. We do not offer refunds on a dislike to our products.
We cannot refund for cancelations as every order is baked fresh or bespoke
We cannot be held responsible for late deliveries or no delivery by Royal Mail. Likewise, we cannot be held responsible should the recipient fail to be in when Royal Mail attempt to deliver, or for the collection card being misplaced or lost by the recipient. Any re-delivery or rearranged delivery must be made by the recipient, we are not liable to rearrange delivery.
If Royal Mail do not deliver your brownies or leave a collection card within 10 working days after the alleged delivery date we will check the proof of postage reference and offer to replace your order. We will not be able to offer a refund as we have done everything possible to ensure the recipient receives their order.
We are not liable for any damage caused by Royal Mail during delivery. We always do our best to package items as safely as possible to prevent any damage, If items are broken during transit via Royal mail please message us a picture of the broken items and we will try to resolve with Royal Mail before we can replace or refund. This may take a few weeks.