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©2019 KO-CO FOODS LTD | Company Number 11693693 | Privacy policy

REturns Information

Complaints:

In the unlikely event you are not satisfied with your brownie order please contact us immediately and return your order with in 3 working days so we can understand the issue with either a refund on the issued item or send an alternative 

 

Cancellations:

We cannot refund for cancelations as every order is baked fresh

 

Delivery Issues:

We cannot be held responsible for late deliveries once posted by Royal Mail in your chosen delivery time. Likewise, we cannot be held responsible should the recipient fail to be in when Royal Mail attempt to deliver, or for the collection card being misplaced or lost by the recipient. 

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If Royal Mail do not deliver your brownies or leave a collection card within a week we will check the proof of postage reference and offer to replace your order. We will not be able to offer a refund as we have done everything possible to ensure the recipient receives their order.

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We always do our best to package items as safely as possible to prevent any damage, If items are broken during transit via Royal mail please message us a picture of the broken items. Please note our fragile items include our limited edition brownies and vegan nut butter cups